Deli Lead (Barbur Location)

Location: Portland, OR

World Foods (Barbur Location) - Deli Lead

9845 SW Barbur Blvd.
Portland, OR 97219
Our History
Located in SW Portland, Barbur World Foods has been serving customers since 2004. We provide our customers with both fresh produce, curated beer & wine selection, local meat & seafood, traditional Lebanese cuisine, international groceries and local culinary favorites from the Pacific North West.

Our Principles
All activities - from the day to day operations to the strategic growth of the business – are geared to support our principles.
Hospitality and Warmth
We want to do more than just provide a wide product selection and delicious food – we want to enrich our customer’s lives with customer service that demonstrates genuine warmth and hospitality. By engaging with our customers on a personal level, we elevate ourselves above being ‘just a business’ to being a cornerstone of the community we’re in.
Unique and Inspired Selections
From staples to local favorites to international specialty items, the products available at each grocery store location must consistently demonstrate our knowledge of local trends and show deference to international culinary favorites. 

Working for World Foods means you will:  

  • Have the option to enroll in affordable health, dental, and vision insurance.
  • Be compensated based on your experience and value.
  • Receive a 20% discount at both World Foods locations.
  • Work an environment where our employees and life-long customers are dedicated to the success of the store.
  • Have employees and a supervisor who care about their job and will provide the support and training needed.

Position Overview:  

This position is responsible for ensuring that all deli and kitchen activities are efficient, that activities adhere to relevant safety and health codes, and providing as needed support and guidance to the other deli staff.

What we need from our Deli Lead:

  • Experience: You have a minimum of one year working in similar environment. Our ideal candidate will also have a minimum of one year of experience in a similar role.
  • Strong Customer Service: You know what it takes to foster strong customer relationships and consistently utilize these skills.
  • Solid Professional Experience:  While we understand that the amount of time spent in a similar role may not be a perfect indicator of ability, we require that all applicants have a minimum of two years of relevant experience.
  • Strong Leadership Skills: You consistently model professional behavior and provide on the spot coaching and training to employees in a way that strengthens their individual skills and the strength of the overall team. 
  • Detail-Oriented Strategist: You’re able to focus on the small details while keeping your eye on the bigger picture.
  • Multi-Tasker:  You are prepared and able to handle multiple requests, questions, and concerns simultaneously and you naturally prioritize which item needs to be resolved first.
  • Strong People Skills:  You absorb and process what you hear and see quickly and communicate relevant information in a manner that is readily understood by the intended audience.
  • Solution Oriented: You receive feedback about your behavior and performance in a professional manner and effectively work to solve the challenges that were brought to your attention.
  • Change Management: Though you’re able to see the quickest way to solve a problem, you also understand that change takes time and you exhibit an appropriate level of patience when making change.
  • Linguistic Abilities: You’re able to write, read, speak, and understand English.

Essential Job Functions:

As one of our Deli Leads, you will be responsible ensuring that our customers provided consistently strong customer service.  
  • Ensure the deli is opened and closed properly.
  • Provide effective and on-the-spot coaching to employees.
  • Ensure that staffing ‘holes’ are filled, which means being able to step into any deli role and effectively perform the functions of that role when needed.
  • Ensure that all deli work is done in accordance with, and adheres to, company guidelines as well as state laws and regulations.
  • Proactively rotate deli items to ensure product sold is of the highest quality. 
  • Work in conjunction with deli employees to ensure that breaks and lunches are covered in a manner that doesn’t negatively impact deli coverage.
  • Work in conjunction with deli staff to stock and arrange deli items in visually pleasing manner. 
  • Work in conjunction with supervisor to ensure all merchandise is appropriately processed, invoices are audited, and products are correctly organized and labeled.
  • Proactively monitor pricing and labels to ensure clarity and consistency.
  • Work in conjunction with deli employee to maintain a clean front facing (deli case) and back facing (freezer, kitchen, warehouse shelving, etc.) work environment.
  • Promote work place safety by using machines, carrying items, and moving items in a manner that is safe.
  • Work in conjunction with supervisor to review, revise, and implement work-flow improvements.

Capability Requirements:

The following capabilities are required in order to perform the essential functions of this position. Reasonable accommodations that do not create an undue burden on the company are available to address the following requirements.
  • Must be at least 18 years of age.
  • Previous experience in a customer service role is preferred.
  • Must possess exceptional customer service, listening, speaking, and social skills.
  • Knowledge of basic math skills is preferred.
  • The ability to read, write, understand, and speak English is required.
  • Ability to communicate with fellow employees and guests.
  • The ability to read, count, and write to accurately complete all documentation.
  • Must possess a valid Food Handlers’ card.
  • Be able to stand, bend, kneel, crouch, crawl, and climb.
  • Use full range of motion and fine motor skills.
  • Be able to pick up, carry, and place items of up to 35 pounds.
  • Be able to identify audible and visual cues and respond to those cues.
this job portal is powered by CATS