Quality Assurance Field Specialist

Location: Portland, Oregon

Renaissance Homes - Quality Assurance Field Specialist

Renaissance Homes is looking for a Quality Assurance Field Specialist to join their team. As the Quality Assurance Field Specialist, you will work within the customer service department to assist homeowners with quality concerns of homes, inspect and logs issues, and coordinate repairs with subcontractors.

Duties and Responsibilities:
  • Monitor and respond in a timely manner to Homeowner claims, calls, and emails.
  • Perform home walk through inspection assessing and ensuring high quality standards are maintained.
  • Maintain detailed log of quality concern and supplement inspection records with photographs.
  • Generate service orders daily for upcoming work parties.
  • Attend meetings with subcontractors and report on items found at inspections, and participate in weekly Quality Assurance meetings.
  • Schedule, coordinate, and communicate with subcontractors for home repairs.
  • Perform minor home repairs during inspections when necessary.
  • Monitor inspections for re-occurring issues and to ensure items are being properly addressed.
  • Assist with office and home maintenance.
  • Complies with all occupational safety and health standards of OR-OSHA
Qualifications/ Requirements:
  • This position prefers a minimum of 3 years of work experience in residential construction inspection, construction role, or similar.
  • Must have knowledge and understanding of residential construction codes.
  • Knowledge, and/or ability to quickly learn project management and estimating software (Mark System).
  • Must have strong computer skills, specifically proficiency with Microsoft suite (Word, Excel, Outlook, etc.).
  • Must have professional communication skills, with an ability to interact with homeowners, subcontractors, and team effectively.
  • Ability to use general construction tools for assessing construction issues and conducting minor home repairs.
  • Requires ability to maintain composure while under pressure and remain flexible despite interruptions, changes, or dissatisfied homeowners.
  • Must have valid driver’s license and satisfactory driving record.
  • Must have vehicle to transport tools and supplies, preferably truck or van.
About Renaissance Homes

A builder of choice in Portland, Oregon since 1984 Renaissance Homes specializes in building luxury homes in urban and suburban locations. Innovation is at the heart of every home built by Renaissance. We push the envelope on home design, construction techniques, amenities, style and new products. Renaissance’s is the proud winner of 40 Street of Dreams awards, including 6 Best of Show, more than any other builder, ever. Our team dynamically pursues excellence, as we believe there is no finish line. We respect and nurture our team and empower each individual to optimize his or her energies, skills and talents.

  • Medical and Dental coverage offered and paid at 100% for employee only, options for dependent coverage at employee’s expense
  • Generous Paid Time off and paid Holidays
  • Flexible Spending Accounts (FSA) offered for health and dependent care expenses
  • Employer paid employee Life Insurance and AD&D
  • 401(k) Retirement Plan offered
We are proud to be an Equal Employment Opportunity Employer.

Successful employment requires passing pre-employment background check.
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