Customer Service Representative

Location: Vancouver, OR

The Lighting Project - Customer Service Representative


WHY TLP IS A GREAT PLACE TO WORK
  • We pay competitively.     
  • We provide excellent paid time off options. 
  • We are committed to the success and health of our employees.    
  • We offer amazing health, dental, and vision benefits for yourself at no cost.
  • We offer dependent health, dental, and vision coverage at discounted rates.      
  • We offer a 401K with a 4% employer match. 

KEY AREAS OF RESPONSIBILITY 
  • Answer incoming calls promptly and in a professional manner; transfer calls and/or take down messages as needed.   
  • Provide cut sheets on an as needed basis. 
  • Check voicemail every two hours and return all calls within four business hours. 
  • Accurately input order information; double check to ensure order matches quote.
  • Communicate with internal and external persons via email in a manner that is clear, professional, and appropriate.    
  • Place office supply and lunch orders as needed/upon request. 
  • Work in a collaborative fashion with sales team to ensure reports, customer information, and project updates are provided promptly.
 
REQUIRED CAPABILITIES 
  • Meet Experience and Education Requirements: You have a minimum of six months’ experience in a similar role and at least a high school diploma or equivalent.       
  • Think Critically: When something doesn’t work out as you planned, you determine whether you should devote additional time to resolving the problem or whether it would make more sense to ask for help.   
  • Stay Organized: At any given moment, you’re able to provide project status updates.    
  • Adapt Quickly: You support an efficient work environment by quickly adapting to changes in priorities. 
  • Effectively Communicate: You share potentially complex information in a manner that is both easily understood by your intended audience and geared to promote a healthy work environment and customer loyalty.    
  • Work Proactively: You meet work deadlines and engage in appropriate work related tasks without being prompted. 
  • Learn from Mistakes: You recognize when a mistake occurred, work efficiently to fix it, learn from it, and move on to the next challenge.    
  • Behave Professionally: You interact with others in a manner that positively reflects on the company and demonstrates a high level of integrity. 

REQUIRED QUALIFICATIONS
  • Able to see details at close range (within a few feet of the observer).
  • Able to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
  • Able to concentrate on a task or series of tasks for prolonged periods of time.
  • Able to sit, stand, stoop, bend, and use fine motor skills.
  • Able to lift, move, and hold objects of up to 25 pounds without assistance.
  • Able to use heavy machinery as needed.
  • Access to a reliable vehicle and have a current driver’s license OR reliable access to public transportation.

APPLICATION INSTRUCTIONS
You must include your current resume. Your cover letter must include your minimum salary requirements and explain why you’d be a great fit for this position. 

We are proud to be an Equal Opportunity Employer.

 
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