Director of Hotel AV

Location: Portland, OR


Think AV - Director of Hotel AV

Please note, this is not a multimedia, permanent install, information technology or film industry position. Only candidates with prior hotel audio visual or staging experience will be considered for this position.

POSITION OVERVIEW
The Director of Hotel AV is responsible for the overall management and profitability of a hotel property. This includes personnel management, managing the sales process by actively growing new and existing accounts, technical & event execution, and providing the utmost in client satisfaction. The Director is also responsible for appropriately managing the client relationship.  In addition, the Director will assist the General Manager in the development of Think AV through the completion of projects and essential tasks.

PRIMARY DUTIES INCLUDE, BUT ARE NOT LIMITED TO
  • Client and Venue Management
  • Maintain and develop venue and Think AV relationship, ensuring exceptional customer service and client satisfaction.
  • Labor management and schedule work flow; during busy periods this requires coordination with other Directors to ensure the necessary equipment and personnel are available to service the venue.
  • Oversee the implementation of each service order in a timely and professional manner.
  • Actively work with the Company’s President and Bookkeeper to manage billing and invoicing.
  • Effectively manage initial client contacts and quoting of meetings & events.
  • Manage and control expenses effectively, including payroll to revenue target and sub-rentals.
  • Cooperation with all internal and external teams and customers.
 
STAFF DEVELOPMENT
  • Create a team culture that reflects Think AV’s core values.
  • Build and develop staff, including recruiting, interviewing, performance appraisals, and encouraging a team work environment.
  • Must be able to provide ongoing leadership mentoring, as well as technical and hospitality customer service training for direct reports. 
  • May be responsible for assuming direct report’s duties if short staffed or if coverage is not available.
  • Responsible for ensuring safety and company policies are adhered and communicated as needed.
 
SALES AND ACCOUNT MANAGEMENT
  • Lead their respective team to actively grow and expand new and existing accounts.
  • Manage multiple requests for quotes/bids.
  • Develop a strong relationship with current and potential clients through creative negotiation, customizing, providing options and quote revisions as needed.
  • Build strong relationships through attentiveness, follow through, execution of their event, and post-event follow up seeking feedback on performance.
  • Responsible for all aspects of flawless execution of an event for both the client and the company. 
  • Review aspects of events and inventory such as room diagrams, pull sheets, strike logistics, identifying and tagging any equipment that needs repair or maintenance to achieve impeccable event execution.
  • Recommend equipment purchases and new equipment sets to improve client experience and site profitability.
 
INVENTORY CONTROL
  • Ensure all inventory is in good working order and rental condition and secure from theft or damage to comply with all Company security and safety measures.
 
KNOWLEDGE, SKILLS, AND ABILITIES
  • High School Diploma or GED equivalent, Associate’s or Bachelor’s degree preferred.
  • 5 or more years of audiovisual technical experience.
  • 2 years of supervisory experience.
  • Must be willing to work a flexible and varying work schedule outside of standard business hours, which may include evening and weekend hours to accommodate the needs of client events.
  • Must have a strong general understanding of equipment and computer software systems for audiovisual.
  • Strong professional written and verbal communication skills to effectively communicate with clients, colleagues, and management team, including being able to identify verbal and non-verbal cues for sensitive and interpersonal communication.
  • Must be able to juggle multiple issues and projects concurrently, often thinking strategically, being flexible and resourceful, to meet client demands.
  • Ability to build and maintain strong client relationships.
  • Ability to maintain professional demeanor under times of pressure.
  • Must be able to balance client, staff, and company needs, exercising discretion and good judgement.
  • Must be able to navigate and operate various design and office computer programs (MS Office) and system networks.
  • Must be able to protect and maintain confidentiality of trade secrets and client data as well as exercise caution of sensitive or protected information.
  • Must be able to lead teams in following company policy and safety rule and procedures.
     
PHYSICAL REQUIREMENTS
The following capabilities are required to perform the essential functions of this position. Reasonable accommodations that do not create an undue burden on the company are available to address the following requirements.
  • Must be able to sit or stand for extended periods of time.
  • Must be able to use standard office equipment (Computer hardware and software, Phones, Printers, Scanners, etc.)
  • Must be capable of walking, lifting, carrying, stopping, bending and twisting up to 65-85lbs.
 
COMPENSATION & BENEFITS
This is a full-time hourly, non-exempt position. Compensation is based on experience. Eligible employees will be able to participate in Think AV’s benefit package, which includes medical, dental, vision, PTO, holiday pay, and 401(k) retirement plan.

HOW TO APPLY
Interested individuals should submit a cover letter, salary requirements, resume, and professional references. NO PHONE CALLS, PLEASE.

We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, national origin, age, disability or genetics and is a Drug Free Workplace.
 
 
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