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Social Services Coordinator

Portland, OR · Volunteering/Non-Profit

William Temple House Seeks Social Services Coordinator

Mission / Organization / Department

William Temple House provides food, counseling, and household items to Portland-area neighbors.   With these services we lend a helping hand to Portland’s most vulnerable populations.

WTH has a budget of $3.9 million and 27 staff members (26 FTE). In September of 2019, the organization developed a diversity, equity, and inclusion framework, conducted a client needs assessment, and began its strategic planning process, which it completed in July 2020.

The current director of Development & Marketing, Carrie Kaufman, has been with the organization for more than four years and will be retiring in January 2022.

The Opportunity

The Social Services Coordinator manages Navigation services, assists with all functions within the Food Pantry, and supports Social Services operations and personnel.  The Social Services Coordinator fosters an atmosphere of respect, empathy, and tranquility so that supplies can be distributed to clients without fear, shame, or a sense of obligation; advances William Temple House’s mission of providing food, counseling, clothing, and household items to Portland-area neighbors to strengthen our community and supports the efforts and aspirations of WTH staff and volunteers. 

Link to home page and full job description:

About Us

William Temple House has a 56-year history of responding to the needs of our community through essential programs and services, and we are a passionate group of people dedicated to our mission and social justice. We are amid some big organizational cultural shifts because of our equity work and because of COVID-19. Our staff and board believe deeply in our social justice roots and have a commitment to equity that we’re working to instill more authentically in our operations. It is a very exciting time of change, and we are looking for someone that is willing to be a full participant in shaping the future of this program and our organization.

We recently approved a strategic plan (the first in decades) and DEI framework, which serve as our roadmaps. Our staff participate in regular meetings to keep information flowing across departments. We completed a staff climate survey in 2020 and are now identifying areas of work that we will collaborate on in the coming years. We plan to conduct an additional survey in early 2022. One of these includes our staff meetings and how we create a more collaborative model.

We have a deep appreciation for our team members and celebrate staff and volunteer birthdays and anniversaries and, pre-COVID, regularly held “fun committee” events.

Salary and Benefits Information 

  • $41,000-$44,000 depending on experience
  • Employer-paid medical, dental, and vision benefits for employee (100%)
  • Life insurance and AD&D and LT Disability
  • Flexible Spending Account (FSA)
  • 401K retirement plan with employer match
  • Paid Time Off (PTO):  160 hours 60 days after hire date; 200 hours on 2nd year anniversary; 240 hours on 3rd anniversary and years following
  • Paid holidays: 10 designated holidays
  • Parking permit or transit reimbursement
  • Employee Assistance Program
  • Thrift Store Discount (20% off regularly priced merchandise)


  • Four-Year college degree in Social Work or related study preferred.
  • Community Health Worker certification preferred.
  • If college degree is not held, 3 continuous years working in a social service agency or a position that required you to work directly with houseless individuals, people with disabilities, and / or diverse populations.
  • Strong communication, interpersonal, and organizational skills, and the ability to work with diverse populations and people experiencing systemic marginalization. 
  • Understanding and demonstration of trauma-informed approaches to client service, de-escalation, and crisis response.
  • Ability to support Social Services staff and volunteers of varying ages and abilities.
  • Basic knowledge of available resources within the community.
  • Ability to always maintain confidentiality and ethical standards.
  • Ability to safely operate a large delivery van.
  • Basic proficiency with Microsoft Word, Excel, Outlook, Salesforce, and Google Drive.
  • Pass criminal background check.
  • Must have valid Oregon Driver’s License and clean driving record.
  • Must be customer service-oriented within a nonprofit framework.
  • Must understand, embrace, and champion WTH values and policies, while always looking at ways to become more responsive to the community we serve.
A Plus, But Not Required
  • Lived experience related to being a person of color, LGBTQIA+, having a disability, living in poverty, being an immigrant, or being part of a community that has been historically marginalized
  • Bi-cultural and/or bi-lingual
Please Note:
WTH offers faith-neutral spiritual care. Employees are not asked about religion, nor do they need to be religious.

How to Submit an application:

  • To apply, please visit and email: with your CV and cover letter.
  • Applications will be accepted through January 7th, 2022
  • In your cover letter, please answer these questions, supplying a one-paragraph answer to each:
    • What have you done in your professional and/or personal life to promote equity and justice?
    • What do you think are the root causes of poverty?
  • You will receive an email acknowledgement upon submission. If you do not receive an acknowledgment within 24 hours, please contact Madison Reiling-Mullins at
  • All inquiries will be handled confidentially.
  • The position will remain open until filled.
  • Not sure if you should apply or have questions about position requirements?  Please email Madison Reiling-Mullins at

Equal Opportunity Employer

William Temple House is an Equal Opportunity Employer and encourages applications from people of color, immigrants, LGBTQ people, women, and people with disabilities.

The board and staff believe they can meet the organization’s mission only with a diverse board and staff who actively cultivate a­ culture of equity and belonging.

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