Jobs at Trupp HR

Resident Services Coordinator

Salem/Wilsonville, OR · Volunteering/Non-Profit

Northwest Housing Alternatives - Resident Services Coordinator

Position Title: Resident Services Coordinator, Eastern Oregon properties
Reports to: Resident Services Supervisor
Status: Full-time, Non-exempt
Salary: $28.54 per hour
Work Schedule: Monday through Friday 8:30 am to 5:00 pm
Link to Apply: NHAG20:Career Search (saashr.com)

Northwest Housing Alternatives’ mission is to provide opportunity through affordable housing to Oregonians with low and limited incomes including families, seniors, people with disabilities, and people experiencing homelessness. NHA has been recognized as one of the top four 100 Best Nonprofits to work for in 2018.

NHA is committed to racial equity, diversity, and inclusion. NHA’s equity policy requires that we promote equity in our leadership and organizational culture, our program design and delivery, and in the economic opportunities created by our agency. We know that achieving equity requires a continuous learning process of honest and thorough critical assessment, the establishment of meaningful goals, a commitment to learning, and a willingness to change the way we do business.

NHA is committed to supporting a diverse workforce and does not discriminate in employment based on race, ethnicity, gender, religion, national origin, age, disability, marital status, sexual preference or any other status protected by law.

Position Summary:

The Resident Services Coordinator provides supportive services to residents of Northwest Housing Alternatives’ affordable housing properties in Salem & Wilsonville, Oregon by linking them to available services in the community. Core duties include partnership building with local community organizations, information and referral services, and organizing events and activities at each property. The goal of Resident Services is to help residents remain stable in their housing by preventing unnecessary evictions, providing resources to enhance each individual’s opportunities, and by fostering positive and cohesive communities.

Typical Responsibilities:

Establish contact with new residents in person, and welcome new residents to the community. Explain the Resident Services program and the role of the Resident Services Coordinator in helping support residents to access local resources.
Identify, assess, select, develop, and manage partnerships with local social service and resource agencies which may help residents maintain housing stability and access opportunities for growth.
Assess needs of individual residents and provide information and referral to residents in need of assistance.
Assess needs of the whole property to plan, organize, and implement on-site events which focus on health and wellness, youth engagement, community resource education, and community building. Facilitate quarterly tenant meetings in coordination with property management.
Communicate professionally and effectively with individuals of diverse backgrounds.
Collaborate and support Resident Services team members, including attendance at bi-weekly team meetings and sharing resources.
Coordinate with property and asset management staff around issues related to housing stability of residents and overall stability of the whole property.
Keep abreast of community resources and processes for accessing those resources, particularly those pertaining to accessing medical services and transport, rent and utility assistance, and mental health services.
Maintain knowledge of Oregon Fair Housing laws and industry standards of confidentiality. Utilize this knowledge in daily practice.
Track and measure program progress by utilizing NHA’s internal database for data tracking.
Work independently and in partnership with other Resident Services staff.
Other duties as assigned.

Required Skills/Abilities:

Ability to work a flexible schedule, including occasional evenings and weekends
Basic computer skills including Microsoft Suite
Ability to communicate with a variety of stakeholders both verbally and in writing
Ability to complete assignments, find what needs to be done, and get help when needed
Basic mediation skills that include listening, seeking common ground, and acknowledging differences
Must have active driver license and driving record accepted by the NHA’s Auto Insurance underwriting requirements
Strongly prefer Spanish-speaking language proficiency

Education and Experience:

Two years of experience working in supportive services, or a Bachelor’s degree and one year of experience working in supportive services

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer.
Walking up and down stairs
Must be able to lift up to 40 pounds at times.
Ability to operate a motor vehicle

NHA provides a full range of benefits, including but not limited to the following:

Excellent health coverage through Kaiser Permanente, including multiple medical and dental plan options; NHA contributes 100% of the cost of coverage for the employee each year, plus an additional $250/month if the employee adds dependents. Alternative care and vision included in some plans.
5% match, after the first year of employment, for our 403(b) plan
Generous vacation and sick leave
4 weeks of paid parental leave

How to Apply:

To apply please go to our website https://nwhousing.org/ click on Get Involved, Careers, and go to the Resident Services Coordinator Salem-Wilsonville position announcement. Submit a resume and cover letter with your application.

The posting will remain open until filled with the first batch of interviews being scheduled after noon on October 8th, 2024.