Trupp HR - Director of Leave Administration Services (Remote/Full-Time)

Pay Range: $100,000 - $120,000 annually
Status: Exempt

Are you passionate about leave administration and have a knack for crafting and implementing leave administration across multiple states? If so, you might be the perfect fit for our team! We're seeking a Director of Leave Administration Services to lead our efforts in managing all aspects of employee leave, ensuring compliance, and enhancing our leave programs to meet the unique needs of our clients.

At Trüpp, we believe in harnessing the power of our collective team—valuing the diverse talents, strengths, perspectives, backgrounds, and even quirky traits of each of our employees. As a fully remote organization, Trüpp is committed to creating a remote work environment where all team members feel welcome, respected, supported, and valued.

The Director of Leave Administration Services leads the Leave Administration Services Team and client relationships in order to consistently deliver superior leave services and expertise while optimizing efficiency, scalability and profitability. Partners with the Vice President of Services to provide visionary leadership, shaping leave of absence strategies for our clients, fostering client relationships, and contributing to the growth and success of the business.

Successful candidates will: thrive in a small energetic team environment; have a proven ability to lead a large, dynamic team; conduct client interactions with credibility and curiosity; demonstrate excellent knowledge of federal and multi-state leave laws, have strong business acumen and time-management skills; stay organized and focused in the midst of changing priorities, and consistently deliver quality work.

The salary range for this position is $100,000 to $120,000 depending on relevant experience and qualifications.

WHAT YOU’LL DO

Lead all Leave Administration Services team members, including hiring and separating as necessary, providing ongoing performance feedback, and directing their day-to-day activities, in partnership with the Senior Leave Management Specialists.
Drive and maintain accountability for the strategic direction, quality, profitability and scalability of Leave Administration Services.
Monitor and support the accurate and timely completion of all leave administration activities such as processing all leaves including, but not limited to, FMLA, state and local non-FMLA medical and sick leaves, personal leaves, and ADA accommodation requests for employees located across the United States.
Support the sales process to successfully educate prospects on our services and onboard new Leave Administration clients.
Drive the development, implementation and improvement of leave templates, technology resources and other tools and resources designed to improve accuracy, efficiency and quality of service.
Ensure client tickets, requests and calls are responded to in a timely manner and that all activities are managed in accordance with client policies and are in compliance with all federal, state & local laws.
Ensures a positive client experience and continually looks for process improvement opportunities.
Ensures the work of the team is of top quality by continually reviewing quality metrics and adjusting, as needed.
Foster a collaborative and innovative team culture that encourages knowledge sharing and continuous learning.
Carry out client management responsibilities for outsourcing clients, including conducting client meetings related to leave administration planning and decision-making and issue resolution.
Partnering with leave administration software team, providing feedback for system updates, communicating and training those updates to the LOA team.
Define and track key performance indicators (KPIs) to assess the effectiveness of team performance and client satisfaction.
Analyze data and insights to continuously improve service quality and outcomes.
Serve as the resident expert on benefits and leave, providing guidance, consultation and training to the Leave Team members and clients, as appropriate.
In partnership with the Senior Leave Management Specialists, train the Leave Team members on standard process, resources and tools related to leave administration, including preparing and implementing training plans for new team members.
Work with other department managers to ensure seamless coordination and execution of client activities and clearly defined roles and responsibilities.
Provide coverage for team members who are absent or needing to focus on projects, and ensure phones are covered during hours of operation.
Respond to and/or route incoming calls, perform various office management-type tasks, as needed, and address other duties as assigned.
Other duties, as assigned.

WHAT’S IN YOUR TOOLBOX

Maintain advanced working knowledge of federal, multi-state, and local employment laws.
Maintain working knowledge of leave of absence policies and best practices.
Proactively seek out relevant information to ensure recommendations to the team and clients are in line with our philosophies and approaches, based on best practices, and meet legal requirements.
Utilize active listening skills with direct reports, colleagues and clients to mitigate conflict, gain trust and confidence, and improve operational efficiency.
Communicate with clients in a friendly, professional, customer-focused, and resolution-oriented manner.
Effectively adapt to changes in priorities, deadlines, policies, or practices, whether the change is at Trüpp or with clients.
Ensure that work-related activities promote the strategic objectives both Trüpp and our clients.
Actively contribute to continuous improvement, business objectives and product/service evolution.
Ensure the consistent delivery of quality, timely, accurate and useful work products.
Behave in a manner that supports Trüpp’s core values and represents the company in the best possible light.
Exemplify professionalism and a sincere concern for contributing to the success of our clients.
Treat confidential information gained through employment with Trüpp with sensitivity and tact.
Work remotely utilizing video conferencing tools to communicate with clients and Trüpp team members.

WHAT’S GOT YOU HERE

Bachelor’s Degree in Human Resources, Business Management or other related field, or equivalent combination of education and experience.
Three to five years’ of related job experience with at least two years in a leadership position.
PHR, SHRM-CP, CLMS or other related HR professional certification strongly preferred.
Strong business acumen and the ability to align leave strategies with business goals.
Demonstrate working knowledge in Microsoft Office, including Word, Excel, Outlook and PowerPoint, and other software programs.
Ability to periodically travel locally; occasionally travel regionally and nationally.

A LITTLE ABOUT TRÜPP
Trüpp (Swedish for “team” and pronounced as “troop”) was founded in 2011 and is recognized as one of Oregon and SW Washington’s Top 50 Women-Owned Businesses. Providing HR Outsourcing and Consulting services to small and mid-sized employers nationwide, we are a collaborative team of professionals, passionate about helping our clients thrive.

WHAT YOU’LL GET
Trüpp values its employees! Our team members enjoy the following benefits:

100% remote work
$500 per year workplace stipend
Generous paid time off program and 12 paid holidays
Medical, dental and vision insurance, with a significant portion of employee coverage paid by the employer, as well as buy-up options and option to extend coverage to employee dependents/spouse/partner
Company-paid $50,000 of Life and AD&D insurance
Company-paid long-term disability insurance
401(k) with up to 4% company match
Voluntary benefits such as FSA accounts, short term and long term disability and group life insurance
Flexible work schedule
Education reimbursement program

Trüpp is committed to attracting and retaining a diverse staff and will honor all individual experiences, perspectives, and unique identities. Together, we strive to create and maintain a working environment that is inclusive, equitable, and welcoming.