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Senior Leave Management Specialist (Remote/Full-Time)

Portland, OR · Human Resources

Trupp HR - Senior Leave Management Specialist (Remote/Full-Time)

Pay Range: $70,000 to $75,000 annually
Status: Exempt

Are you fascinated by multi-state leave of absence laws? Looking for a senior-level leave of absence position in a fun team environment?

At Trüpp, we believe in harnessing the power of our collective team—valuing the unique talents, strengths, and even quirky traits of each of our employees.

The Senior Leave Management Specialist will focus on leave administration for Trüpp clients utilizing outsourced leave of absence (LOA) services to support their employees located throughout the U.S. This position will assess, adjudicate, track, and monitor LOA claims. All aspects of employee leaves will be monitored and aligned as needed to ensure compliance with client policies, federal, state, and local leave regulations. They will lead the onboarding process for new integrating new clients, assist in training and providing guidance to Leave Administration Specialists and will be the primary contact for the department upon the Director of Leave Administration’s absence.

Successful candidates will: thrive in a small energetic team environment; have a proven ability to excel at detail-oriented tasks; capable of managing multiple priorities in a fast-paced environment; have expert knowledge of federal and state leave and paid leave programs; demonstrate exceptional customer service; stay organized in the midst of changing priorities; and consistently deliver quality work.

The annual salary range for this position is $70,000.00 to $75,000.00.

  • Serves as a primary point of contact for LOA questions, concerns, and challenges for clients and their employees.
  • Lead and attend all new client onboarding meetings to successfully onboard and integrate new LOA clients using established tools and processes, including set-up of templates and research on state-specific leave laws.
  • Facilitate the Leave Team’s meetings, client meetings, and act as the leave team subject matter expert.
  • Work with the Leave Administration Manager to update department training documents and train new leave team employees.
  • Serve as a backup to the Director of Leave Administration when they are out of the office.
  • Manage and process LOAs including, but not limited to, FMLA, state and local non-FMLA medical and personal leaves for employees located across the United States.
  • Facilitate more complex leave cases and assist Leave Administration Specialists with LOA questions.
  • Engage in the interactive process under the Americans with Disabilities Act (ADA), as needed, and provide tracking and administration of ADA accommodations in place.
  • Ensure requests are responded to in a timely manner and that leaves are managed in accordance with client policies and are in compliance with all federal, state & local leave laws.
  • Assist employees in returning to work and receiving appropriate benefits according to organizational policies and legal regulations.
  • Inform client managers/HR of employee status to assist them in maintaining productivity and advise them on the appropriate handling of employees on leave.
  • Authorize return-to-work using physician documentation, departmental ability to comply with restrictions, and knowledge of the physical requirements of the existing job or alternative job.
  • Utilize leave of absence tracking system to manage leaves and keep information current for client visibility.
  • Collaborate with clients to ensure Trüpp’s tools, systems, and processes are effectively utilized and understood.
  • Utilize active listening skills with colleagues and clients to mitigate conflict, gain trust and confidence, and improve operational efficiency.
  • Apply creativity, expertise and discipline to continuously improve the relevance, excellence and scalability of Trüpp’s outsourcing service model.
  • Be reliable, including following through on commitments and action items within the timeframes communicated.
  • Communicate with clients and employees, in a friendly, professional, customer-focused, and resolution-oriented manner.
  • Demonstrate a high degree of accuracy and attention to detail when responding to inquiries, preparing employee communications, and other tasks.
  • Demonstrate tenacity and innovation by going the extra mile in response to inquiries and when performing other tasks.
  • Organize and prioritize own work, as well as the work of others, in a setting with frequent and rapid priority and assignments changes and additions coming from multiple sources in a fast-paced environment.
  • Carry out duties with integrity and an appropriate level of confidentiality with respect to client and employee information.
  • Behave in a manner that supports Trüpp’s core values and represents the company in the best possible light.
  • Effectively adapt to changes in priorities, deadlines, policies, or practices, whether the change is at Trüpp or with clients.
  • Consistently deliver quality, timely, accurate, and useful work products.
  • Be proficient with Microsoft Office and other productivity tools.
  • Exemplify professionalism and a sincere concern for contributing to the success of our clients.
  • Ensure that work-related activities promote the strategic objectives of our clients.
  • Sufficient working conditions, including high-speed internet and an environment where phone calls and virtual meetings can occur without interruption required.

  • Have a Bachelor’s Degree in Human Resources, Business Management or other related field, or equivalent combination of education and experience.
  • Have 3-5 years’ of related job experience.
  • Working knowledge of multi-state leave of absence laws and regulations.
  • Demonstrate effective leadership qualities and provide guidance to other Leave Team members.

Trüpp (Swedish for “team” and pronounced as “troop”) was founded in 2011 and is recognized as one of Oregon and SW Washington’s Top 50 Women-Owned Businesses. Providing HR Outsourcing and Consulting services to small and mid-sized employers nationwide, we are a collaborative team of professionals, passionate about helping our clients thrive. 

Trüpp values its employees! Our team members enjoy the following benefits:
  • 100% remote work
  • Medical insurance, with a significant portion of employee coverage paid by the employer, as well as buy-up options and option to extend coverage to employee dependents/spouse/partner.
  • 401(k) with up to a 4% company match
  • Optional Flexible Spending Account (FSA) and other voluntary benefits
  • Generous paid time off program and 12 paid holidays
  • Education reimbursement program
  • Flexible work schedules
  • $500 per year workplace stipend

Trüpp is committed to attracting and retaining a diverse staff and will honor all individual experiences, perspectives, and unique identities. Together, we strive to create and maintain a working environment that is inclusive, equitable, and welcoming.

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