Technical Account Manager

Location: Vancouver, WA

Retail Imaging Management Group - Technical Account Manager

Our company provides support solutions to clients across the nation. While the support solutions we provide vary from client to client, one thing remains constant:  we are committed to delivering unparalleled support. Click here to learn more about the company and learn a little about our Executive Team.


  • Comprehensive and affordable medical, dental, and vision benefits for you and your family members.
  • Excellent holiday and paid time off benefits.
  • Option to enroll in our SimpleIRA with a 3% employer match one year after employment.
  • Ability to make an impact in a company where employees are known by their name and not a number.

Position Overview

This is a new position that combines business development, project management, and sales in a technical industry. The individual in this role must effectively support existing clients and proactively seek out new business in a way that is measurable and cost effective.  

Day in the Life
While not exhaustive, the information below will provide a snapshot of the types of things the person in this position will be responsible for:
  • Interface with existing clients to provide training, answer questions, and resolve concerns; work with supervisor and external individuals as needed to secure additional resources.
  • Building out processes that direct and improve the company’s ability to find and respond to relevant RFP’s/RFQ’s; work collaboratively with supervisor and Executive Management team to create, review, refine, and finalize templates.
  • Identify potential business opportunities and utilize effective processes and techniques to generate actual business via LinkedIn, phone calls, emails, and scheduled in-person meetings.  
  • Assess potential application of company products or services and offers solutions that meet customer needs.
  • Research and present reports showing potential customers the cost benefit of purchasing company products or services.

In order to secure an interview for this position, your cover letter and resume must demonstrate that you are: 
  • Prepared: The individual has at least one year of successful experience developing new business opportunities in an outside sales role.
  • Proactive:  The individual uses strong critical thinking skills to see and resolve potential roadblocks, takes initiative and resolves unexpected challenges, and consistently demonstrates a solution oriented approach.  
  • Skilled: The individual has the skills they need, and does what’s needed, to effectively fulfill the expectations of their position. This includes having at least a high school diploma or equivalent and at least one year of related experience.  
  • Professional: The individual adapts to change, can be depended on, communicates in a respectful and clear manner, and consistently represents the company in a positive light.
  • Collaborative: The individual shares relevant information in a timely manner, provides additional support when needed, and remains open to professional feedback.
  • Productive:  The individual uses company time and resources for business-related purposes and operates in a manner that is efficient and goal oriented.  

To secure an interview for this position, your resume and cover letter must demonstrate that you meet the requirements of this position. Please note that all offers of employment will be contingent upon successfully passing a criminal background check.
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