Technical Service Representative

Location: Minneapolis, MN

Retail Imaging Management Group - Technical Service Representative

ABOUT US
Retail Imaging is a service provider that provides support solutions to clients across the nation. While the support solutions we provide vary from client to client, one thing remains constant:  we are committed to providing unparalleled support and service. Click here to learn more about Retail Imaging.

OUR WORK ENVIRONMENT

We foster our employee’s ability to succeed by establishing and maintaining clear lines of communication from day one. This is critical considering that this role works autonomously to understand and meet the needs of our customers within established guidelines. Our managers dedicated to the success of their business unit and to their people which means that you will have ready access to their expertise when you need it most.  
 

BENEFITS OFFERED

  • Annual salary up to $45,000 depending on experience.
  • Optional and affordable medical, dental, and vision benefits.
  • SimpleIRA with a 3% employer match after one year of employment.
  • Excellent holiday and paid time off benefits.
 

JOB SCOPE

The individual in this position is expected to engage in the following work-related duties:
  • Receive and respond to repair tickets via our in-house ticketing system.
  • ​Determine ETA, communicate this to the customer, ensure that arrive within that time window. 
  • Troubleshoot the technical problem either performing a software or hardware fix.
  • Maintain on hand trunk stock parts and supplies; placing resupply orders in a timely manner.
  • Document service and installation actions by completing forms, reports, logs, and records.
 
 
PROFESSIONAL REQUIREMENTS

To be successful, the individual must:
  • Manage and maintain a set geographical territory which includes building relationships with customers in that territory and driving to different locations. As such, the individual must have a clean driving record, access to reliable transportation, and current insurance.
  • Demonstrate the skills and experience needed to fulfill this role.  At a minimum, the individual filling this role must be fluent in English, have one year of relevant experience, and have a High School Diploma or equivalent.
  • Communicate potentially complex information in a clear and professional manner both over the phone, in person, and in ‘writing.’
  • Demonstrate strong attention to detail and professional integrity.
  • Do their best to anticipate potential problems or challenges and work proactively to resolve the problem and/or overcome the challenge.   
  • Work collaboratively with colleagues, vendors, customers, and management team members.
  • Use company resources for business related purposes and make effective use of work time.
  • Utilize phone, tablets, laptops, and other equipment to fulfill the needs of the position.
 

CAPABILITY REQUIREMENTS

The following capabilities are required to perform the essential functions of this position. Reasonable accommodations that do not create an undue burden on the company are available to address the following requirements:
  • Recognize, interpret, and respond to variety of sounds and sustain concentration; focus in a busy and sometimes loud environment.  
  • Use full range of motion to and utilize fine motor skills; pick up, carry, hold, and deliver items of up to 50 pounds without assistance on a regular basis.
  • Use direct, peripheral, near, and far vision; sit and stand for prolonged periods of time.
  • Drive for prolonged periods of time.


APPLICATION INSTRUCTIONS

To secure an interview for this position, your resume and cover letter must demonstrate that you meet the requirements of this position and must include your pay requirements. Any offers of employment are contingent upon passing a criminal background check.
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