Family Economic Opportunity Program Specialist - CASA of Oregon
This position is classified as Exempt and Full-Time, and reports to the Family Economic Opportunity Director.
This position is a Grade 1 with a starting Salary of $43,350.
CASA of Oregon (CASA) began its work more than 30 years ago by supporting local organizations that provide housing for farmworkers and other populations who have been marginalized in primarily rural areas throughout the state. Today, we enhance economic and housing security for Oregonians in need by working in four key areas:
Manufactured Housing Cooperative Development Center (MHCDC) – We develop and support manufactured-home community resident-cooperatives through organizing, training, and technical assistance. We also support the negotiation and oversight of the purchase and financing.
Real Estate Development (RED) – We partner with local community organizations and nonprofit housing sponsors to increase the stock of—and improve existing—affordable rental housing and community facilities. We serve as a developer, consultant, and technical assistance provider.
Family Economic Opportunity (FEO) – We partner with local agencies to administer Individual Development Accounts (IDAs), which enable individuals and households with limited financial resources to save and build assets at an accelerated pace through a match savings program.
Community Loan Fund (CLF) – We provide financing to support the development and preservation of affordable housing and community facilities. Loans provided include predevelopment, construction, bridge and secondary permanent financing.
CASA of Oregon is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status. CASA of Oregon also complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Rebekah Bassett at (503)-687-3313 or firstname.lastname@example.org.
As advocates, consultants, organizers, and agents for change, at CASA, we believe that racial equity, diversity and inclusion should manifest at all levels of our programs. Through collaboration, we aim to build hope, homes, and financial health to both heal and strengthen our communities throughout the state of Oregon.
We continually examine our role in perpetuating and combating systems of oppression because we recognize that the communities we serve face many societal inequities. We acknowledge the history and ongoing impacts of racism and inequality in our country, state and institutions, and work to be part of the solution.
We celebrate the identities of all involved with CASA, past and present, and respect the race, ethnicity, ancestry, color, size, (dis)ability, national origin, age, sexual orientation, gender, gender identity, socioeconomic status, geographic location, citizenship status, criminal background, religious background, marital status, military status, strengths and differences of all people.
We acknowledge that we always have room to grow in our understanding of racism and oppression, and we commit ourselves to aligning our policies and practices to advance racial equity, inclusion and freedom of expression.
The Family Economic Opportunity Program Specialist works closely with a team to fulfill the daily administrative duties of the Family Economic Opportunity Department. Our core programming centers around asset building and other financial empowerment work, referred to as Individual Development Accounts (IDAs). The Department oversees a large statewide program, with over 1500 active participants each year and 60 nonprofit program partners. The person in this role will provide excellent customer service to our partners, clients and the public by fielding day to day inquiries and serving as our Help Desk. This role reviews material sent through our general inbox and screens it before forwarding for processing. As part of the team, this role also plays a valuable role in external communications, reporting invoicing data management, event planning and other essential duties. Persons in this role must embody the social, economic and racial justice principals behind asset building and feel confident in bringing these values to the various tables that they are included in.
- Reviews and processes participant enrollments, withdrawals or banking transactions for accuracy and completeness in accordance with State and Federal regulations and program policy
- Processes and distributes statements and client notices to participants monthly/quarterly
- Updates Outcome Tracker database and prepare various authorizations as appropriate
- Upload and record relevant documents as well as creating and maintaining reports and queries in the Outcome Tracker database
- Manages all exit paperwork and account closure processes
- Complete data management and clean up monthly
- Monitors the IDA and Documents email inboxes and phone
- Review and process incoming supporting documentation in Outcome Tracker
- Assists Program Director in the development, production, and tracking of annual contracts, invoices, and member payments
- Assists Program Director in completing quarterly NeighborWorks America reporting requirements
- Oversees the coordination of events and trainings in collaboration with Program Manager and Program Director
- Monitor and reconcile applications fees and assist in invoicing process in collaboration with E3 Program Manager and Program Specialists
- Work with partners and/or financial institutions to provide training and technical support regarding enrollments, withdrawals, or account transactions
- Collaborates with program staff and partners on the review and revision of existing forms and protocols for effectiveness and modernization, updating forms and program handbooks periodically
- Identifies modernizations and technological improvements to help move program forward
- Monitors contact information updates and maintenance on website, databases, and list serves and department shared folder
- Oversees program newsletters and maintains marketing materials
- Communicates with network partners and other staff in a timely fashion
- Provides back up for other staff as needed
- Completes other duties as assigned
Associates Degree or equivalent. Lived experience and work history may be a substitute for formal education.
One or more years combined experience working in customer service and/or administrative support, high volume customer interaction and working in a fast paced environment.
- Have a passion for working to improve the economic opportunities of low income people
- Have experience working with people from diverse backgrounds
- Be diplomatic, patient and possess good listening skills
- Demonstrate excellent written and oral communication skills
- Be detail oriented and able to think critically
- Have the ability to manage multiple priorities
- Be organized
- Be able to work independently and as part of a team
- Have an overall friendly demeanor and enjoy working with the public
- Demonstrate ability to use advanced excel functions, word processing and database programs
- Be comfortable both leading and accepting direction
- Be creative and be able to think outside the box
- Be flexible in work schedule, including ability and willingness to work evenings and/or weekends
- Bicultural and/or Bilingual is a plus
- Experience and familiarity working with Individual Development Accounts is a plus
CASA of Oregon offers a comprehensive and competitive benefits package geared towards the holistic well-being of its employees. Benefits include:
- 12 days of vacation your first year, 15 days your second year, and 18 days in year three and beyond.
- Generous sick leave (8 hours per month) including shared sick leave
- Two celebration days each calendar year to be used in observance of any occasion an employee chooses to recognize.
- Two personal days each calendar year (after one year of service).
- ten company-paid holidays annually.
- Participation in the company health benefits program, including medical, dental, and vision benefits. CASA of Oregon pays 100% of the premium for employees and for a spouse/domestic partner and/or dependents.
- A Flexible Spending Account for out-of-pocket medical expenses or childcare.
- Company-funded long-term disability and life insurance
- Participation in a 401(k) plan. Employer contributes 6% (no employee matching contribution necessary for employer contribution).
- Paid family or medical leave of up to 12 weeks
- Two months paid sabbatical after 10 years of service and three months paid for every five years after
- Summer hours, a reduced schedule of four 9 hour days (M-TH) with full-time pay
- Communications stipend of $50 per month
- Health and wellness stipend of $20 per month
- One time home office setup stipend of $500
- Flexible work hours
- Remote or hybrid work options
- Costco membership
- Reduced fee for Y membership (Sherwood location)
- Reimbursement of eligible and approved business expenses.
- A fun, caring and supportive work environment